I want you to love what you ordered. If something isn’t right, email me at hello@jsayuri.com and I’ll help.
Prints and Physical Items
- You can return or exchange a print within 14 days of delivery. Email me first, then mail it back within that window.
- I’ll email you the return address.
- Return shipping is paid by the buyer.
- The print needs to come back in its original condition. If it doesn’t, the refund may be reduced by the loss in value.
- Once the print arrives back with me, I’ll refund your original payment method within 5 business days.
If Your Order Arrives Damaged
Email me a photo of the damage within 7 days of delivery, and I’ll send you a replacement at no cost to you. If that print has sold out, I’ll refund you in full instead.
Digital Downloads
Because digital files can’t be returned, sewing patterns and other downloads are non-refundable once purchased. If a file won’t open or something is missing, email me and I’ll fix it or refund you.
Cancellations
Need to cancel? Email me as soon as you can. If your order hasn’t shipped yet, I’ll cancel it and refund you in full.
Colors and Variation
Risograph prints one ink color at a time, so color and registration vary slightly from print to print, and screens show color a little differently. That variation is part of the process, not a defect.